Refund Policy

At Global Perspectives, we are committed to delivering high-quality translation services that meet or exceed our clients' expectations. We understand that sometimes issues may arise, and this Refund Policy outlines the circumstances under which we offer refunds for our services.

This Refund Policy is part of our Terms and Conditions and applies to all services provided by Global Perspectives Ltd. ("we," "us," or "our"), registered in England & Wales under registration number 19556067.

1. Quality Guarantee

We stand behind the quality of our translation services and aim to ensure your complete satisfaction. All our translations undergo rigorous quality assurance procedures before delivery. Our quality guarantee includes:

• Accurate translation of your content
• Appropriate terminology for your industry or subject matter
• Correct grammar, punctuation, and spelling
• Consistent style and tone throughout the document
• Adherence to any specific instructions provided at the time of order

2. Review Period

Upon receipt of your completed translation, we provide a 7-day review period during which you can examine the work and request revisions if necessary. We strongly encourage you to review the translation thoroughly during this period.

If you identify any issues with the translation during the review period, you must notify us in writing, specifying the exact nature of the issues. We will assess your feedback and, if valid, make the necessary revisions at no additional cost.

3. Refund Eligibility

3.1 Full Refunds

You may be eligible for a full refund in the following circumstances:

• We are unable to deliver your translation by the agreed deadline, and you no longer require the service.
• We are unable to provide translation services for the language pair or subject matter you requested after having initially accepted your order.
• You cancel your order before we begin work (subject to an administrative fee as outlined in section 4).
• The delivered translation contains significant and demonstrable errors that substantially impair its usability, and we are unable to correct these errors within a reasonable timeframe despite being given the opportunity to do so.

3.2 Partial Refunds

You may be eligible for a partial refund in the following circumstances:

• You cancel your order after we have begun work but before delivery (as detailed in section 4).
• We deliver your translation with a significant delay that impacts its usefulness to you.
• The delivered translation contains errors that affect portions of the document, but the remainder is usable.

3.3 Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• You request changes to the source document after translation has begun.
• You failed to provide complete or accurate information about the content to be translated, its purpose, or specific requirements.
• You have subjective stylistic preferences that were not specified in your initial requirements.
• The review period of 7 days has elapsed without any issues being reported.
• You have already approved and used the translation.
• The translation accurately reflects the source content, but the source content itself contains errors or is unclear.
• You have breached any part of our Terms and Conditions.

4. Cancellation and Refunds

If you need to cancel an order, the following refund terms apply:

• Cancellation before work begins: Full refund minus an administrative fee of £50 or 10% of the project value, whichever is greater.
• Cancellation after work has begun but before delivery: You will be charged for all completed work (based on percentage of completion) plus 50% of the remaining project value.
• Cancellation after delivery: No refund will be provided.

We consider work to have "begun" when we have assigned the project to a translator and they have started the translation process.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

1. Contact us in writing at [email protected] within the 7-day review period.
2. Include your order number, the date of service, and a detailed explanation of the issues with the translation.
3. Provide specific examples of errors or problems that justify your refund request.
4. Indicate whether you are seeking a full or partial refund.

5.2 Review Process

Upon receiving your refund request, we will:

1. Acknowledge receipt of your request within 2 business days.
2. Review the issues identified and compare them with the source material.
3. If necessary, have the translation evaluated by a third-party linguist not involved in the original translation.
4. Determine whether the issues constitute grounds for a refund under this policy.
5. Communicate our decision to you within 10 business days of receiving your request.

5.3 Refund Processing

If your refund request is approved:

• Refunds will be issued using the original payment method when possible.
• Credit card refunds typically appear on your statement within 5-10 business days, depending on your financial institution.
• Bank transfers may take 3-5 business days to process.

6. Alternative Resolutions

In some cases, rather than providing a refund, we may offer alternative solutions such as:

• Revising the translation at no additional cost
• Providing a discount on the current project
• Offering credit toward future translation services
• Assigning a different translator to redo the project

We believe in working collaboratively with our clients to find solutions that address your concerns while maintaining our professional standards.

7. Disputes

If we are unable to resolve a refund dispute to your satisfaction, you may have recourse to:

• Mediation through a mutually agreed third party
• The Association of Translation Companies (ATC) if the dispute involves industry standards
• Legal proceedings as outlined in our Terms and Conditions

We hope that any disputes can be resolved amicably through direct communication.

8. Special Circumstances

8.1 Rush Orders

For projects completed on an expedited timeline with rush fees, the same refund policy applies. However, we recognize that rush projects may have a higher likelihood of minor errors. We will take the expedited nature of the project into account when evaluating refund requests.

8.2 Machine Translation Post-Editing

For services involving post-editing of machine translation, different quality standards apply. These standards will be communicated to you before project commencement. Refund requests for post-edited machine translation will be evaluated based on these specific standards rather than the standards for full human translation.

8.3 Interpreter Services

For interpreter services, the following refund terms apply:

• Cancellation more than 72 hours before scheduled service: Full refund minus a 20% administrative fee.
• Cancellation between 24-72 hours before scheduled service: 50% refund.
• Cancellation less than 24 hours before scheduled service: No refund.
• If the interpreter fails to appear as scheduled, you will receive a full refund or rescheduling at no additional cost.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be effective as of the date stated at the top of this policy. We encourage you to review this policy periodically to stay informed about our refund practices.

10. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at: